It's an ongoing partnership between the customer and service provider. When you switch to a cloud platform such as Dynamics 365, know that it isn't a one-time software purchase.

For example, the approach might depend on specific situations, in-house skills, timelines, budget, user expectations, processes, or other factors. While these principles broadly apply, in some cases a tradeoff is necessary. In this article, we focus on the principles to keep in mind when making decisions about customizing the application or extending platform capabilities. The article Extend your solution covers the details of customization and app extensions, considerations, and scenarios. You can take advantage of professional software development techniques that include custom code.

Many involve little code (embracing the low-code/no-code philosophy) and offer the flexibility to tap into the underlying PaaS layer. Customizations to the online application can be at several levels.

An online application with rich features also provides powerful capabilities to customize and extend the app to meet specific business requirements.

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